We provide a comprehensive suite of services to help organizations navigate the complexities of the digital landscape. Our consulting services include Enterprise Assessment, Enterprise Strategy, Enterprise Architecture, and Digital Transformation. Our experienced consultants work with you to understand your unique challenges and opportunities, developing customized solutions to meet your specific needs. Whether you're looking to optimize your operations, reduce costs, or improve customer experiences, we have the expertise to help you achieve your goals.
Contact us today to learn more about our services and how we can help your organization thrive in today's fast-paced business environment.
Xenstrat was approached by a client operating in the customer interaction automation industry with an ambitious project to build a powerful communication platform that could handle both voice and text-based chat channels. The client's ultimate goal was to develop a smart CRM agent that could be quickly built with minimal or no programming effort.
Xenstrat's team collaborated with the client to define a unique interaction specification model that would allow the creation of smart agents programmatically on a distinguished conversation engine platform. The team's expertise in this area enabled the system to send and receive phone calls to PSTN and connect with popular chat systems, thanks to its SIP adapters.
With this collaboration, Xenstrat was able to deliver a comprehensive communication platform that streamlined customer interactions, improved customer experience and ultimately increased customer retention. This project served as a testament to Xenstrat's ability to create innovative solutions that exceed customer expectations.
Xenstrat's enterprise architecture consultants were approached by a leading automobile industry player to set up a global enterprise architecture team. The client had a worldwide presence, with each region slightly different to suit its audience. However, this resulted in duplicate work, reduced project visibility, and a lack of transparency due to an overreliance on ad-hoc resources.
The Xenstrat team defined the organization's global enterprise strategy and focused their efforts on three major regions: U.S., Europe, and Japan. They operationalized a custom Enterprise Review Board (ERB) to function as the company-wide decision-maker and proposed and approved IT projects across regions, replacing all ad-hoc methods and procedures.
To optimize the business's long-term model, the team drew a global enterprise architecture blueprint using Automotive MapTM, mapping existing capabilities all the way to the application level. This blueprint is now the guidebook the ERB uses to optimize the business's long-term model.
The engagement also included a strategic advisory role to the CIO, exploring opportunities in upcoming technologies and providing a fitment model to help the business take early advantage of them. This collaboration with Xenstrat resulted in an optimized enterprise architecture that improved the organization's visibility and decision-making capabilities, leading to increased efficiency, cost savings, and better long-term planning.
Xenstrat was approached by a civil aviation regulatory body based in the Middle East to automate their air accident investigation process, a task that is typically performed manually in many parts of the world. The investigation process requires the creation of a stakeholder list that includes government bodies, aircraft manufacturers, airline operators, airport operators, technical experts, and more.
Xenstrat's team worked closely with the client to assess their requirements and interfaces used to connect with internal and external stakeholders. The team developed a solution that integrated with the client's IT operations, significantly reducing their workload.
The team delivered a detailed product architecture for an enterprise-grade product with specifications for hookups to other existing enterprise systems. This automation solution improved the accuracy and efficiency of the air accident investigation process, resulting in faster resolution times and better safety recommendations. The successful collaboration between Xenstrat and the regulatory body showcased the company's ability to create innovative solutions that meet the unique needs of their clients.
Xenstrat collaborated with a client that had businesses in the NBFC, hospitality, and travel industries to conduct an Enterprise Assessment Report on their Enterprise Strategy and IT infrastructure management.
The initial assessment report covered the client's existing business processes, including their IT applications and associated infrastructure, which were deployed across multiple data centers with a complex connectivity infrastructure. The report identified the main tools, technologies, and platforms used for the business operations, using heat-maps to depict each application from a business criticality standpoint.
Furthermore, Xenstrat assessed IT-related activities, including business analysis, project management, engineering, testing, release management, and operations management, along with a review of software applications, network infrastructure, and computational/storage resources.
Using the knowledge gained, Xenstrat presented an assessment report with actionable recommendations on optimizing the client's existing IT operations and streamlining their application portfolio. This report enabled the client to identify areas for improvement and make informed decisions on optimizing their IT infrastructure, leading to improved operational efficiency, cost savings, and increased customer satisfaction. The successful collaboration highlighted Xenstrat's ability to create customized solutions tailored to meet each client's unique needs.
We're a team of IT consultants who love helping other businesses thrive. We know what it's like to be overwhelmed by technology, and we know how hard it can be to figure out how to make your business work the way you want it to.
That's why we started Xenstrat, which is built around the idea that every business is unique, and every business owner has a different set of needs. We don't think there's one way to do things—we want to work with you to find the right solutions for your company.
We’ve seen the IT industry expand over the years, and we’ve enabled dozens of businesses worldwide to stay ahead of the curve and improve their operations. Regardless of your requirements, we’re always eager to face a new challenge.
Raveendran (Ravi) Lekshmanan brings over three decades of professional IT industry experience and has worked directly with or consulted for major corporations including IBM, TCS, Jio, Idea Cellular, Hughes Communication, WorldCom, Sprint, and Nissan Digital across the world. He has been working as an IT consultant for the past 15 years, specializing in enterprise architecture, digitalization, and IT strategy.
Ravi holds a Bachelor of Technology in Computer Science & Engineering from College of Engineering, Trivandrum.
Babuji Abraham has over three decades of IT industry expertise, having held C-level positions in companies like MindTree and ITC Infotech—the latter being his most recent corporate stint as a Chief Technology Officer. Babuji has worked with clients across the globe, delivering solutions to BFSI, telecom companies, media groups, and government sectors. He is now helping to build several startups.
Babuji holds a Bachelor of Technology in Electronics & Communications from NIT Warangal.
